12 Jun 2023

India Aviation Industry Newsletter

Air India Digitalises Customer Feedback

Air India announced that its new, digitalised customer feedback mechanism has received over 140,000 responses to date since launch in March. The Net Promoter Score (NPS)-based customer feedback mechanism became live providing real time customer feedback to customer service team, enchance touchpoints across its operations. Air India Chief Custamer Experience & Ground Handling Officer,Rajesh Dogra said "The ‘new’ Air India is all about the positive changes that our customers around the world would like to see in their favourite airline, and NPS helps us to move forward in that direction to deliver long-term and sustained improvements. We are overwhelmed by the huge participation from our customers, which shows the trust and love they have for Air India. This brings new energy to our ongoing transformation programme, Vihaan.AI, and we are delighted to have our customers on board with us in these exciting times,"

Akasa Air reaffirms environmental commitment

Akasa Air announced reaffirmed its commitment towards sustainability as it builds a holistic travel experience, aligned with today’s consumers who are increasingly demanding environmentally friendly travel options. The carrier is enhancing its sustainable practices across products, services, premises and its engagement with partners and stakeholders. Akasa Air Co-Founder and Chief Marketing & Experience Officer, Belson Coutinho said “With growing awareness around sustainability, we see more passengers being environmentally conscious and supporting businesses that are committed to the cause. When we established Akasa Air, we made a promise to be an airline with empathy and sustainability at our core. As we get closer to completing the first year of our operations, our resolve is even stronger to play our part and demonstrate our commitment towards preserving our environment. We will continue to strive towards being the greenest airline in the Indian skies.”

IndiGo announces payment partner

IndiGo announced it has selected Juspay as its official payment partner to ensure a smooth and secure payment experience for all flight bookings, domestically and internationally, across 26 different currencies, across all passenger experience touchpoints. IndiGo Chief Digital & Information Officer, Neetan Chopra said "As a customer centric airline, we are committed to provide our customers with the best possible experience at every touchpoint. We are excited to partner with Juspay to enhance our customers' booking experience and offer them a wide range of secure and convenient payment options. Juspay's expertise in the Indian payments ecosystem and cuttingedge technology will help us to provide a seamless and hassle-free payment experience for our customers."

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